A complicated question. Only CBD oil sold by MMPR registered companies is legal for sale inside of Canada. However, this oil is often in low supply and of low quality due to inexperience and a heavily over-regulated federal system that is not conducive to the production of good product at a decent price. Funnily enough, the companies with the most experience and best track record for making quality CBD oil have been those selling their product in Canada’s “grey area” dispensary market, as they have been doing so for over a decade while the federal program has only been allowed to sell concentrates for the passed year.
Customer Service: There are multiple ways to get in touch with customer service, and Pure Hemp Botanicals’ customer service representatives are both quick to respond and forthcoming with information. On the down side, free shipping kicks in at $100 — otherwise it’s a pricey $9.99 flat rate. And you can return products, but only if they’re unopened.
As mentioned above, CBD is no longer considered a Schedule I controlled substance under the Farm Act. However, under the DEA’s definition, it remains on the list. This allows for individual states to create exceptions to the status of CBD, even when cultivated from hemp plants grown legally under the act. It also maintains illegal status for any CBD sourced from plants produced in settings that are not consistent with that Act, or by an unlicensed grower. It is expected that more clarification on the status of CBD will come early this year (2019).